On the evening you decide to join, this page shows the four steps, the checks and the fixes.
Most sign-ups stall on a mismatched detail, so each step below flags the one to watch.
Settle your e-mail before the form, not after. Minutes before you start, decide which e-mail address you will keep using, because it becomes your only way in and your only way back in. Your name, date of birth and home address then have to be typed exactly as your identity document prints them, including middle names and any accents. Country and currency are fixed once the account exists, and for this site that means the United Kingdom and pounds sterling. Choosing a different e-mail next week would mean a second account, which is not allowed.
Lay these out first, because each one is asked for in the form or checked shortly afterwards.
The moment you choose the password. While the confirmation link is still fresh, treat the mailbox as part of the account. Your e-mail address is the identifier you sign in with, so the password that goes with it deserves to be long and unique to this site. Set up a reset route you can reach if you lose access, and note that a reset link only ever goes to the address registered on the account. Anyone who can read that inbox can request a reset, so keep it protected with its own password and second step.
Upload your three documents this week. Within your first day, look at the limits page before you deposit anything. Deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion are all in place from the day the account opens, and setting a deposit limit early is simpler than explaining a busy week later. Your first deposit needs at least £20, and the welcome offer is applied after registration. After that, upload your proof of identity, proof of address and payment method confirmation so the checks finish early.
See moreAdvisors answer live chat, e-mail and phone around the clock, every day of the week, so a stalled sign-up never has to wait for opening hours. Write to [email protected] or call +44 20 4742 8587 and describe what the form did.
Quick answer, chat open. Live chat suits a form that has just refused a step, because the advisor can watch the same screens you describe. Keep your registered e-mail address and the exact wording of any error message ready before you open the chat.
Casea Casino e-mail, documents attached. E-mail is the better route when the problem needs a document attached, such as a passport page that does not match what you typed. Attach the file and include the e-mail address you were registering with.
Casea Casino, spoken aloud. Phone works well when you cannot get into the mailbox at all and want to talk it through aloud. Have your full name, date of birth and the e-mail address you used at hand, and stay on one account.
Our UK Gambling Commission licence, 83298-6938-R-423800, requires these checks, and clearing them takes around 59 hours.
Most rejected sign-ups come from a small detail that can be corrected on the first attempt.
Reading these six lines first saves the dead end of a refused form and a wasted evening.
This block clears the small worries that nag right after the sign-up form closes.
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